This post was originally written back in August 2015. I have updated the content in May 2019 when we submitted another termination of service from PLDT since there were changes to the process.
When we moved out of our apartment back in 2015, we went through the request of termination of service from PLDT since we no longer needed the line we had in the apartment. Back then, the whole process was purely online.
When we moved out of our condominium, we discovered that the request for PLDT line termination changed. Unfortunately, this isn’t the case now.
Steps to Terminate Your PLDT Line
Before requesting for PLDT line termination, make sure that all your bills are settled. They will not process your request if there are outstanding payments in your account.
It is also important to note that for the PLDT Disconnection Request to push through, you need to have finished your two-year contract and you did not apply for any recent upgrades (i.e. Telpad add-on, FamCam, etc).
If you are unsure about when your two-year contract ended and if you had any recent upgrades, call 171. The customer service representative will be able to help you find that information.
Once you have settled all your outstanding balances, head over to the nearest PLDT branch and submit a letter of request to terminate your account.
You can find a fillable and downloadable letter of request here.
Aside from your letter of request, make sure you have two government-issued IDs with you as the customer service representative will need those to verify if you are indeed the account holder.
Aside from your request for termination of service from PLDT, bring with you your telephone unit and modem. You need to surrender both for the request to move forward.
Once you surrender these items, they will provide an acknowledgment receipt that these items have been returned to PLDT. Make sure you keep that receipt – just in case!
As I was speaking with PLDT’s customer representative, she urged me to just transfer my existing line to our new place. If you’re looking into transferring your line instead of disconnecting, I have an article about that below.
READ: PLDT Transfer Address Step by Step
But since I already have an existing PLDT line in the house we moved into, I pushed through with the disconnection.
Please note that this website and its owner are not connected to PLDT. If you have any concerns, it is best to request support through the correct channels.
Click here to see the list of ways to contact PLDT Customer Service.