How to Request PLDT Transfer of Line

Something exciting is brewing in the MOD Home and to make our plans possible, we have to cut back on expenses we can live without. While opening my very own office was a huge thing for me, this year, we are closing our bigger office and moving it to a temporary location until we finally move it to its permanent home.

Since we are still in contract with PLDT MyDSL, I called PLDT to ask about the possibility of transferring my current account to our new location instead of opening a new account. Thankfully, it is possible! Yay!

If you are moving to a new location and would like to continue your PLDT MyDSL subscription in your new place, you have two options when you request PLDT transfer of line:

OPTION 1: Simultaneous Transfer will allow you to continuously use your internet connection while your request is being transferred. The line in your old location will only get cut after the line in your new location is all set.

OPTION 2: Transfer With Effective Date is the better option if you do not mind having the line cut while your request is being processed. Upon approval of this type of request, they will immediately cut the line in your old location and resume connectivity only once the line in your new location is active. You will not be billed during the time that your line is inactive.

Whether you choose option 1 or option 2, you will be billed PHP 1,500 on top of your usual bill for the transfer fee. This amount will be reflected in your next bill so there is no need to pay for this right away.

Requirements for PLDT Transfer of Line Request:

• A signed letter of request with the account name, account number, the reason for transfer as well as the option you prefer.
• A copy of one (1) valid I.D. of the account owner.

You can email all these to customercare@pldt.com.ph. However, if you want faster turnaround time, it is best to bring these to the nearest PLDT branch. Since I have not been able to leave the house lately because the minis are sick and I just had two of my wisdom teeth surgically removed, I opted to just email all my documents. This took a bit more time, but since I am not in a hurry anyway, I am fine with the extra waiting time.

If you want your PLDT MyDSL line terminated, I have a separate blog post about that here. For other questions and concerns about requesting for PLDT transfer of line, please call the PLDT hotline at 171. Their customer representatives can better answer your questions. 🙂