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Citizen Services: A Call Center for Filipinos by Filipinos

When I was applying for an account with AFPSLAI, I was asked for my birth certificate and an NSO copy of our marriage certificate to prove that I am indeed the wife of a uniformed personnel. Where else will I go for a copy but to NSO, right? Low and behold, when we reached the NSO office in QC, we were 4000+ in line. I waited in line for two hours, but seeing that the movement was a bit slow, I decided to look for other options.

Citizen Services

Pilipinas Teleserv has been providing services to the Filipino people since 2000. One of the solutions they offer is Citizen Services. The central services available are:
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access or call (02)737-8888 to facilitate processing.

Instead of waiting in line the whole day for two documents, I decided to place an order for copies of my birth certificate and our marriage certificate through Citizen Services’ NSO Helpline. I just called their hotline, placed my order, then paid via bank deposit. After three days, I received the documents through mail. It was that easy–no more leaving the home to brave the Metro Manila traffic and no more waiting in line for hours!

We’ll be processing the minis’ passports soon. I’m just glad we have Citizen Services to turn to for the documents we need who can also schedule our appointment at DFA for us. This is a HUGE load off my back with two little ones to process!

Have you tried any of Pilipinas Teleserv’s services? How was your experience?

Kimberley Reyes

Kimberley Reyes is an Online Business Manager for entrepreneurs who are ready to get off the hamster wheel and step into their CEO shoes. On top of helping her clients get organized and scale their businesses, she is also happily busy raising her five kids with her firefighter husband.

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