People walk around all day with a tiny device that is packed with entertainment, information, work, pleasure, and plenty of apps. It is a portal directly to the customer – are you making the most of it?
Almost all businesses should be looking deeper into how they connect with their audience, and in the age of the mobile phone, remote working, and WiFi everywhere, is it enough?
There are some cases when a mobile app doesn’t really make sense to your business, but it is a valuable thing to add in the right situation.
Keep in mind that if you are trying to make an app before you have a mobile-optimized website, you might have other priorities that need to be taken care of. And it is a good idea to think about the type of app that will be beneficial before you hire app developer.
So why should you consider a mobile app for your business?
While not every business would need an app, any that have repeat purchases, a lot of stock or subscriptions can benefit from an app. A customer who takes the time to download an app is engaged, and that means you can offer app-only purchases and discounts. Increase loyalty by ensuring your app is packed with value for the customer.
For a user who knows they might get a discount for their favourite product, they are more likely to turn on notifications. This means you have better access to your audience and can build a more comprehensive marketing program.
Mobile apps enhance your marketing strategy considerably – and are part of your owned properties. What’s more, is that people prefer when something feels personal, and your app can be personalised to the user so it feels more like a friend.
Let’s say you are getting ready to launch a new product; you can start by letting your app users know, a follow-up with the product early access on the app, and then a notification when it goes live. Apps that support shopping are some of the best on the market. You are making it as convenient as possible for your customers to buy
Omnichannel is the word for being everywhere all the time. Customers can access you and make purchases from any location, including a mobile app. You want to make sure that even as a fleeting through, a customer can get to your store with immediacy.
You are in almost everything for the data. Mobile apps offer a significant insight into how people interact with your product. You are able to see how and when people interact with your business, what they respond to, and more – including social media interactions. You can build a complete, in-depth profile of your customers.
A mobile app can be an invaluable tool to grow your business, and in many cases, it can be incredible in terms of loyalty and connection with your customers. The more you understand about your customer, the better your business will be.